How It Works
The facility ride request workflow from submission to completion.
1. Submit a Ride Request
An authorized facility requestor submits a complete Ride Request Form through the assigned scheduling channel.
2. MedBridge Reviews
MedBridge reviews availability, service level, passenger needs, route, timing, and payment authorization.
3. MedBridge Responds
MedBridge responds with Confirmed, Pending Information, Waitlisted, or Unable to Accommodate. Only a confirmed request is scheduled.
4. Driver Assigned & Updates
When assigned, MedBridge shares available driver or vehicle information and sends status updates through the agreed channel.
5. Passenger Ready
The facility prepares the passenger and pickup area before the confirmed window.
6. Transport & Documentation
MedBridge documents pickup, arrival, return completion when applicable, and billable extras such as wait time or parking.
7. Invoice & Billing
The facility receives an itemized invoice under its account terms, or the confirmed private-pay arrangement is charged.
Request Status Definitions
The request entered review but is not yet accepted.
MedBridge accepted the request and issued a confirmation number.
MedBridge needs information, authorization, or payment before accepting the ride.
Capacity is not currently available, but dispatch may reopen the request.
MedBridge cannot safely or operationally accept the request.
Dispatch assigned a driver or unit. Details may change for operations or safety.
The driver is traveling to pickup.
Pickup is complete and transport started.
The driver completed the confirmed drop-off.
The passenger was returned to the confirmed location.
The ride was canceled through the approved scheduling channel.
Only MedBridge staff may confirm rides, assign drivers, or advance operational statuses. A submitted request is not accepted until MedBridge issues a confirmation. Facility staff may request changes or cancellations through the approved scheduling channel.
MedBridge is not an ambulance or emergency medical service. Call 911 for emergencies or when a passenger is unstable or needs clinical monitoring during transport.
Ambulatory Only
Passengers must be able to travel in a standard vehicle seat and enter/exit with assistance confirmed before dispatch.
Complete Information
Each request must include passenger, pickup, destination, time, service level, mobility equipment, escort, and payment responsibility.
Confirmation Required
A submitted request is not accepted until MedBridge issues a confirmation number and status.